Rant, rant!I hate to say this but it's time to rant. Even though I am thousands of miles away, I still like to know what's going on with the Rainforest World Music Festival (RWMF) 2007; which by the way is happening this coming weekend.
Imagine how I felt when I saw this headline on Borneo Post online. Ashamed for the organizer. I wouldn't even call it a snag. Snag is so tame. Like they're playing down the situation.
News source: BP Online with scribblings of an irate reader, sorry! The CEO's pooh-pah, lackadaisical attitude that "hopefully, it'll be better next year" is downright ridiculous. Clearly, Ms. Geikie isn't familiar with the term "once bitten twice shy" or "first impressions, last impressions". Would you come back to a place that turned you away?! Would you want to be slapped in the face twice?! D-uh!
I just have to say something about Sarawak Tourism Board (STB). They're getting complacent with dire consequences for the much beloved RWMF. Instead of continuous improvement, they're practicing continuous degeneration.
For starters...This festival has been going on for the past
10 years. Each time, with supposed major success and more attendees. Yippee, so we're proud about it and all. And then..?!! Why on earth is Damai Lagoon, a Holiday Inn chain of hotel near the festival site totally closed for refurbishment during this busy yet crucial period? I heard something about cash flow problems but that's NOT GOOD enough. What were they thinking? Business sense: zero. Lost of revenue: priceless. *
with sarcasm*
Unbelievable...Racial discrimination towards the local attendees & other Malaysians who have booked the hotels for this event. My girlfriends never missed the opportunity to go to the RWMF. Lately, one of them received a funny phone call from Holiday Inn because they wanted to know her personal profile i.e. nationality and race. Okayyy! Fortunately for my smart friend, she could smell a rat and knew that the 3 star hotel was trying to bump her off to make room for international travelers. No offense to the overseas visitors but how would you feel if someone cut you off and pushed you to the curb? Anyway, she refused to answer that absurd question and kept the room that she booked since
last year. For standing her ground: two thumbs up!
This is something else I learned from my friends back home.
- If you booked your room on the web and if your name sounds Caucasian the they would do anything to accommodate your request(s) or at least put you in one of those above-average hotels within the City's golden triangle area. A girlfriend of mine is, should I say, "lucky" to have such a name so she got a good alternate deal.
- If you're Malaysian, you will be relegated to a 2 star or lesser abode somewhere at the edge of the City.
What customer service?
"Service with a smile" is Holiday Inn's catch-phrase but sometimes a smile just isn't enough. Sorry but this isn't the Mary Tyler Moore Show. To avoid traffic congestion, this sod-off hotel offered a bus shuttle service from Kuching but the bus only drops passengers off at the Sarawak Cultural Village (RWMF site). What if you've booked to stay for the weekend at their sister hotel at Holiday Inn - Damai Beach? Too bad, you have to drag your bags from the Cultural Village, over the steep hill to your hotel and then, check-in. *
pant, pant*
Adding salt to the wound, they also conveniently neglected to inform my dear friends that they had to collect a special car sticker in order to get through the gate.
Hotel employee
(in a casual matter): Eh??? I didn't tell you about the sticker?
My anxious girlfriend:
#@!^*I don't blame her for being so riled up. Who wouldn't?! *
sigh* Still, my gal pals are off to the RWMF this weekend and somehow, I know this isn't the end of the story. I just wish them all the luck dealing with them
retards.
But, dealing with those incompetent hotel staff could be advantageous sometimes. When the RWMF was in its 2nd. or 3rd. year, my girlfriends & I helped ourselves to a free buffet breakfast because the hotel we stayed in was short-staffed. Yeah, short-staffed on the busiest weekend of the year. After calling out many times for the check without success (the waiter saw us but didn't even bother coming), we left the restaurant in anger but with full-bellies. Tit for tat, I say!
Before I BLog-Off...
RWMF is a precious event that generates a lot of positive attention along with other economic benefits for Kuching City & her people. However, STB and the Tourism Ministry must tighten their grip on the hoteliers to ensure a comfortable and guaranteed stay for all visitors regardless of their skin color. And please, franchise the RWMF for business acumen sake before more
States come in and steal your thunder! Unbelievably lackadaisical yet snooty attitude of STB. What about staying a couple of steps ahead of your competitors?!